In order to submit a ticket to the Portrait team. Please go into the administration panel and click on report feedback. Now a window should open.
As described in the text, we need the following information to be able to analyze the problem faster:
Which Portrait version you are on. Please refer to the
docker-compose.yamlfile for this information.Steps to reproduce: how did the unexpected behavior occur and what do you have to do to trigger it again. It is also important that you tell us about any abnormal environmental factors which could have caused the behavior.
Log files: If there is any interesting information from the backend logs, please copy them into a text file and submit it with the ticket. For us, error messages and stack traces are especially helpful information. Furthermore, please try to send us the complete stack trace from the log.
If you encounter any graphical problems or anything similar, please also provide us with the error messages from the browser console log. For example, in Chrome, you can find them by pressing F12 and then clicking in the top right on the red X icon. There you should get all browser related error messages.
Finally, screenshots are also really helpful to get a better understanding. It is also easier to understand for us if there are highlights in the screenshot. Try to use a screenshotting software like Greenshot (https://getgreenshot.org/).
Don't forget to include your E-Mail address, so we are able to contact you if we need further information. If possible include your browser data, sometimes we may be able to find something that you didn't discover.
Lastly, there can never be too much information in a ticket. For us, it is always easier to work with a bigger information set in order to identify problems.